FAQs

We take pride in maintaining a high level of quality, environmental stewardship, and occupational health and safety in our operations. To demonstrate our commitment to these principles, we have obtained the following certifications:

1. ISO Quality Management System Certification: This certification acknowledges our adherence to international standards for quality management, ensuring that our products and services consistently meet customer requirements and expectations.
2. Environmental Management System Certification: We have been certified for our commitment to environmental sustainability, implementing processes and practices that minimize our environmental impact.
3. Occupational Health and Safety Management System Certification: This certification underscores our dedication to protecting the health and safety of our employees and anyone affected by our work.

In addition to these certifications, we have also achieved:

• CE-EN1808 European Standard Certification: Recognizing the conformity of our products with health, safety, and environmental protection requirements for the European market.
• EAC Certification: Ensuring our products meet the requirements for Customs Union member states, such as Russia, Belarus, Kazakhstan, Armenia, and Kyrgyzstan.

We are continuously striving for excellence and are currently in the process of applying for WPQR (Welding Procedure Qualification Record) and International Welder Certification, further strengthening our position as a reliable and quality-focused partner in the industry.

These certifications not only demonstrate our compliance with international standards but also serve as a testament to our unwavering commitment to delivering exceptional products and services to our customers.

Yes, we do have minimum order quantity (MOQ) requirements for certain products in order to optimize our production process and ensure efficient logistics. Here are our current MOQ policies:

1. Temporary Suspended Platforms and Related Products:
   • For our suspended platforms and related products, the minimum order quantity is equivalent to a full 20-foot container load, which typically translates to 8-9 complete sets of suspended platforms. This ensures that we can efficiently pack and ship your order, minimizing costs and lead times.
2. Mast Sections or Custom Mast Sections:
   • For mast sections or custom mast sections, the minimum order quantity is 200 sections. This allows us to maintain inventory levels and cater to large-scale projects effectively.
3. Other Products:
   • For other products in our catalog, we generally do not have a strict minimum order quantity. However, we encourage customers to consider larger order sizes to take advantage of potential volume discounts and reduced shipping costs.

We understand that every project and customer is unique, and we are committed to working with you to find solutions that meet your specific needs. If you have any questions or concerns about our MOQ policies, please feel free to contact our sales team directly. They will be happy to discuss your requirements and provide personalized guidance.

At ANCHOR MACHINERY, we pride ourselves on offering tailored solutions that cater to the unique needs of our clients, which is reflected in our pricing structure as well. The prices for our products or services vary based on several key factors, including but not limited to:

1. Branding and Manufacturing Modes:
   • ODM (Original Design Manufacturing): For customers seeking a fully customized experience, we offer ODM services where we develop and manufacture products based on your unique designs.
   • OEM (Original Equipment Manufacturing): For those who prefer a more standardized approach, we provide OEM services with our existing designs, tailored to your brand specifications.
   • Customized Development: We specialize in custom development projects, ensuring that every aspect of your product or solution is crafted to meet your exact requirements.
2. Quantity:
   • Our pricing structure is designed to be flexible and accommodating to different order sizes. Larger quantities often lead to more favorable pricing due to economies of scale.
   • We encourage clients to discuss their anticipated purchase volumes with our sales team to obtain the most accurate quote.
3. Trade Terms:
   • We offer a range of trade terms to suit your shipping and logistics needs, including EXW (Ex Works), FCA (Free Carrier), FOB (Free on Board), and CIF (Cost, Insurance, and Freight).
   • Each trade term comes with its own set of responsibilities and costs, and we are happy to assist you in understanding the implications of each option to ensure you make an informed decision.

Given these factors, we do not publish fixed prices on our website. Instead, we invite you to contact our sales team directly to discuss your specific requirements and obtain a personalized quote. Our team will work closely with you to understand your needs, provide detailed information on pricing, and ensure a seamless and satisfying experience.

To request a quote, please contact us directly via email at sales@anchorcnc.com or by phone at +86 18936073879. We look forward to serving you soon.

We mainly accept the following three payment methods:

1. T/T (Telegraphic Transfer): This is a commonly used and efficient payment method for international transactions.
2. L/C (Letter of Credit): A reliable payment option based on bank guarantees.
3. Paypal: A convenient and secure online payment platform.

We strive to provide you with flexible and secure payment options to ensure a smooth business process. If you have any specific questions or need further clarification on our payment methods, please feel free to contact our customer service team.

Absolutely, we understand the importance of comprehensive documentation in ensuring smooth transactions and meeting regulatory requirements. In addition to the standard documentation required for customs clearance, such as Bill of Lading, Commercial Invoice, Packing List, Certificate of Origin, and Insurance Policy, we are pleased to offer a wide range of professional technical documents tailored to our clients’ needs.

These include but are not limited to:

1. ISO Certification: Demonstrating our commitment to quality management and international standards.
2. CE Certification: Attesting to the conformity of our products with health, safety, and environmental protection requirements for the European market.
3. Product Test Reports: Comprehensive evaluations of our products’ performance, durability, and safety standards.
4. Quality Certificates: Validating the quality and specifications of our products as per industry standards and customer requirements.
5. Installation Instructions: Detailed guides to assist customers with the installation process, ensuring safe and efficient operation.

Furthermore, for customized projects and specific markets, we can also provide Finite Element Analysis (FEA) Reports, which provide in-depth insights into the structural behavior and performance of our products under various conditions.

Our team is dedicated to ensuring that all documentation is accurate, up-to-date, and compliant with international regulations. If you have any specific documentation requirements or questions, please do not hesitate to contact our sales or customer service team. We will be happy to assist you and ensure that all necessary documentation is provided promptly and efficiently.

We take pride in the quality and reliability of our vertical lifting machinery, and as such, we offer a comprehensive product warranty to our customers. Our standard product warranty covers a period of 13 months from the date of delivery, ensuring that you are protected against any defects arising from design or manufacturing flaws in the product itself.

This warranty covers repairs or replacements of defective parts, free of charge, as long as they are deemed to be a direct result of a manufacturing or design defect. We will request customers to provide relevant pictures and videos as analytical evidence to determine the cause of the problem. Once the cause is identified, we will provide customers with replacement parts. However, it is important to note that the warranty does not cover issues arising from misuse, improper operation, unauthorized modifications, or neglect.

In the event that you encounter any issues with your product during the warranty period, please contact our customer service team immediately. We will work closely with you to determine the cause of the issue and provide you with the appropriate solution, whether it be repair, replacement, or any other mutually agreed-upon measure.

We are committed to ensuring your complete satisfaction with our products and services, and our product warranty is just one of the many ways we demonstrate this commitment.

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.